![]() ![]() If the page doesn't load, test your WiFi connection by plugging your computer directly into your cable or DSL modem with an ethernet cord. If the page loads, your Internet connection isn't to blame for the outage. A quick way to see if your Internet connection works is by attempting to load a website in your browser window. If your VoIP phone system has gone down, there's a good chance that your office Internet connection has failed. You don't want to go through hours of troubleshooting only to find that the modem was unplugged the whole time. ![]() A stray power cord could knock your entire phone system offline. It might seem like a no brainer, but a good first step is to do a quick sweep of your routers, modems, and phones to make sure that all the cords are plugged into the right sockets. Here are six steps on what you can do, on your end, when your VoIP service goes out. Instead of immediately contacting your provider's support team whenever your VoIP service goes down, try troubleshooting the issue on your own to identify the root of the problem. Service outages are sometimes caused by service provider network issues, but other times the disruption originates from inside your office. Service disruptions can result in lost opportunities, anger existing customers, and diminish your ability to communicate internally. ![]() Losing VoIP service can negatively impact every facet of your business. ![]()
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